Account management and security

How do I authorize a new device when I log in?

Published on Aug 31, 2023Updated on Nov 14, 202410,838

What is sub-account?

Published on Aug 22, 2023Updated on Oct 19, 20241,284

How do I close my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024368

How do I freeze my account? (app)

Published on Aug 22, 2023Updated on Aug 28, 2024290

How do I migrate my email address or phone number to another account? (web)

Published on Aug 22, 2023Updated on Nov 14, 2024293

How do I migrate my email address or phone number to another account? (app)

Published on Aug 22, 2023Updated on Jun 21, 2024420

How do I transfer/deposit crypto with my sub-accounts?

Published on Aug 22, 2023Updated on Nov 13, 2024443

I haven't received the SMS code

Published on Aug 16, 2023Updated on Nov 12, 202410,740

What can I do if my device is running in an unsafe environment?

Published on Jan 19, 2023Updated on Nov 13, 2024262

FAQ