P2P sell crypto FAQ

1. How can I sell crypto?

Learn about the details of the crypto selling process here.

2. How do I transfer assets for P2P trading?

Make sure that your assets are in your funding account first. There are two ways you can do this.

• Transfer the funds to your funding account by selecting Assets > Transfer

• Select Transfer on the order page and transfer assets from other accounts

3. How do I receive a payment?

The buyer will make a payment accordingly to the settings of your receiving account. After the payment is completed, the order is marked as Buyer has paid. Check your receiving account for the payment and if the name of the person who paid you is correct. Make sure you received the money from an account with the same name as on the OKX platform. It's risky to receive payment from a third-party account. If you've received it, select Received and we’ll release your crypto to the buyer.

4. What should I pay attention to when receiving a payment?

Check your receiving account (e.g bank account) to see if the payment from the buyer has arrived. During this period, don't trust any messages, screenshots or anyone claiming to be from OKX customer service claiming the payment has been received. Most importantly, if you've not received a payment from the buyer, don't select Received.

5. What should I do if the buyer selected Paid, but I haven’t received the payment?

If you don’t receive the payment in 5 minutes after the counterparty selects Paid, you can submit an appeal. If the buyer doesn’t confirm receipt within 1 hour, you can appeal. To avoid losing assets, don't select Received if you haven’t received the payment.

6. What happens if the buyer keeps reminding me to release crypto?

Before selecting Received, check your receiving account (e.g. bank account) to confirm that the funds have been received. Don't release the crypto if you haven’t received the payment. Reach out to the buyer first.

7. How can I cancel a sell order?

If you haven't received the money and the buyer doesn't contact you or respond within a reasonable timeframe, you can raise an appeal.

8. Are there any transaction fees?

OKX charges zero fee on P2P trading. Your bank or third-party apps used may charge a transaction fee when you make a transfer.