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FAQ
Account management and security
- How do I register an account on OKX?Published on May 23, 2024Updated on Feb 26, 202517,467
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Feb 26, 20258,157
- How do I update my login password?Published on Aug 22, 2023Updated on Feb 17, 202522
- What is sub-account?Published on Aug 22, 2023Updated on Feb 26, 20251,482
- How do I change my email?Published on Sep 6, 2023Updated on Feb 28, 20253,102
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Feb 27, 202512,299
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Feb 27, 202511,823
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 26, 2025149
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Feb 27, 20251,116
- How do I download my account statements?Published on Nov 6, 2024Updated on Feb 26, 202510
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 7, 2025362
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Mar 7, 2025320
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Feb 27, 20254,463
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Mar 7, 2025281
- Why is my account frozen?Published on Aug 22, 2023Updated on Feb 27, 202518,820
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