FAQ
Individual verification
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Jan 28, 20259
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Jan 2, 2025135
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Jan 15, 2025496
- How do I verify an individual account?Published on Sep 25, 2023Updated on Jan 28, 202521,416
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Jan 15, 20256,496
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on Jan 21, 2025121
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Dec 31, 20242,770
- What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?Published on May 8, 2024Updated on Jan 28, 20252
- What are the types of documents that are accepted as proof of source of funds in the United Arab Emirates (UAE)?Published on May 8, 2024Updated on Jan 28, 20256
- How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?Published on May 7, 2024Updated on Jan 28, 2025310
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Jan 28, 20256,391
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