Convert FAQ

Published on Sep 5, 2024Updated on Jan 15, 20252 min read912

1. Why do I receive a prompt about insufficient balance?

To use Convert, you need a sufficient amount of crypto in your account. If you have an insufficient amount, you can either deposit crypto or USD before you convert to your desired crypto.

2. How do I deposit crypto?

You can refer to the following articles to learn more about how to deposit crypto:

3. Where can I view converted crypto?

Converted crypto is automatically deposited into your account.

4. Where can I view my transaction history?

You can view the transaction history in Portfolio > History > filter Convert type.

Find convert history at portflio page on OKX US app

Select Record on the Portfolio page to view your convert transaction

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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